HMC Kapiti is taking contactless appointments during Alert Level 2 - Conditions Apply
Some key features include:
Stringent cleaning and sanitation standards of the dealership, including:
- The application of disinfectant to all dealership touch-points. This includes vehicles, service centre and workshop, offices, payment terminals, phones, furniture and toilets.
- Sanitisation of all vehicle touch points after you’ve dropped off or we've collected your vehicle and before handing it back. This includes keys, outside door handles, driver's inside door handle, steering wheel, indicator switch, wiper control switch, gear lever, handbrake, driver's seat belt and buckle, window control switches and bonnet release cable.
- Cleaning logs are kept of all vehicles that are serviced and kept in a central digitalized location and noted on the vehicle to ensure this information is available to staff at all times.
- The use of approved Personal Protective Equipment (PPE) whilst working on your vehicle. This includes the wearing of gloves. All staff will be trained on the correct use of cleaners and PPE prior to their return to our workplace
- After servicing your vehicle, it will be washed and sanitized and returned to you.
Contact tracing:
- Digitally collecting contact details from all visitors/customer interactions at our dealership site or pre arranged drop off/pick up zone to ensure that we comply with contact tracing guidelines, including the storage of that information in a centralised contact register.
Social distancing:
- Maintaining social distancing amongst our dealership teams when they're at work.
- Social distancing at drop off and pick up ensuring a minimum 2 metre distance is kept between you and our staff
Thank you for your support during this difficult time
We stand with you and the efforts we as a nation are doing to stop the spread of Covid-19.
#Stayhomesavelives
- Reception will have one door for entrance and one for exit – please follow the signs and cones.
- One Customer at a time is allowed at reception (this includes if you have arrived in a group). Social Distancing of two meters must be maintained. Contactless payment is preferred.
- All clients to wait in any queue to reception with 2m social distancing adhered to.
- Our customer lounge is unavailable to wait in.
- All visitors must scan the tractability code or have their details recorded in the manual register. This is a requirement of entry.
- Face masks are mandatory except for Medical Exception. This is a requirement of entry.
- Do not enter if you are feeling unwell.
- No access to the workshop is allowed to customers this is standard health and safety.
- No road tests or being in a vehicle with a customer is permitted
- No staff can provide any customer drop off or pick up service; we can arrange limited contactless pick up and drop off appointments of your vehicle based on needs.
- We have limited courtesy cars; our preference is these are kept for people in need. These must be discussed with our Service Team prior to your booking.
Stringent cleaning and sanitation standards of the dealership, including:
- The application of disinfectant to all dealership touch-points. This includes vehicles, service centre and workshop, offices, payment terminals, phones, furniture and toilets.
- Sanitisation of all vehicle touch points after you’ve dropped off or we've collected your vehicle and before handing it back. This includes keys, outside door handles, driver's inside door handle, steering wheel, indicator switch, wiper control switch, gear lever, handbrake, driver's seat belt and buckle, window control switches and bonnet release cable.
- Cleaning logs are kept of all vehicles that are serviced and kept in a central digitalized location and noted on the vehicle to ensure this information is available to staff at all times.
- The use of approved Personal Protective Equipment (PPE) whilst working on your vehicle. This includes the wearing of gloves. All staff will be trained on the correct use of cleaners and PPE prior to their return to our workplace
- After servicing your vehicle, it will be washed and sanitized and returned to you.
Contact tracing:
- Digitally collecting contact details from all visitors/customer interactions at our dealership site or pre arranged drop off/pick up zone to ensure that we comply with contact tracing guidelines, including the storage of that information in a centralised contact register.
Social distancing:
- Maintaining social distancing amongst our dealership teams when they're at work.
- Social distancing at drop off and pick up ensuring a minimum 2 metre distance is kept between you and our staff
Thank you for your support during this difficult time
We stand with you and the efforts we as a nation are doing to stop the spread of Covid-19.
#Stayhomesavelives
| HMC Kapiti Policy and Procedure Manual |